MEA Business Operations Shared Services Lead

Company Name: IBM Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 0-1 Years Minimum Education Level: N/A Listed By: Employer Career Level: Mid-level Description: Title MEA Business Operations Shared Services Lead Job Description Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience - it's what IBMers do. As we tackle the world's biggest challenges, our company continues to grow, we're looking for talented professionals to join us in this new era. Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals. MEA Business Operations Shared Services Lead The role is covering business operations, workforce management, learning and knowledge. Business Background (preferable, infrastructure services, IS / TSS delivery), either in Delivery or Go to market for Services , understands revenue and how to drive this. Business Focus Ownership of Overall Revenue, Cost, GP Operational Management Provide operational support to the Infrastructure Services Leader, including: revenue and profit performance analysis, account growth and erosion analysis, financial performance, gaps, key initiatives. Work with MEA Leadership team and EBU Delivery Leaders to ensure IOT IS Business Unit achieves revenue and profit forecasts. Independently run the MEA IS Revenue Performance Management system Manage and improve processes, templates, measurements and deliverable standardization to ensure effectiveness and efficiency. Responsible to the build the following teams and provide direction to The Workforce management team across Middle East and Africa responsible for managing the movement of workforce, deployments to projects, ensuring execution against agreed work force planning locked into fall plan, tracking against workforce plans Learning and Knowledge organization intended to ensure the right investments are made and learning programs brought to GTS MEA to ensure the Key got to market, Delivery skills, management and leadership skills are built in MEA Leadership Focus Ensure the EBU and Remote support teams understand how their work contributes to IBM's strategy, MEA success and IS goals. Recognize outstanding contributions by EBU and Remote support teams, as applicable Ensure a positive performance climate, foster teamwork and inclusion among all EBU and Remote support personnel Teaming with the broader GTS Business, Operations and Finance teams to get the job done. Lead by example Backfill GTS Operations Manager as and when required. Support Controls and Compliance Posture Support business unit/regional leadership team during Internal Audits / Compliance reviews by managing the audit teamroom, flow of information, review data requests/responses prior to submission for completeness, etc Act as SME on Signings, Revenue, & Profit related requests Work with Business Controls to implement action plans arising from Internal Audits / Compliance reviews and monitor their effectiveness over time. Auto req ID 90123BR Required Education Bachelor's Degree Role ( Job Role ) Business Operations Professional State / Province DUBAI Primary job category Enterprise Operations Contract type Regular Employment Type Full-Time ERBP Yes Is this role a commissionable/sales incentive based position? No Travel Required Up to 10% or 1 day a week IBM Business Group GTS Preferred Education Master's Degree City / Township / Village DUBAI EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Required Technical and Professional Expertise Required skills Strong leadership skills Excellent organisational and communication skills IBM financial management and systems experience including services accounting practices and associated financial guidelines. Excellent excel and analytical skills Must be able to work in a dynamic and often fast paced environment with minimal instruction Country UAE Preferred Technical and Professional Experience Preferred skills: Deep understanding of Revenue, Cost, & Expense Recognition Requirements Experience analyzing services contracts in the context of IBM Signings and Revenue Recognition guidelines IBM functional leadership experience including performance management Experience working with the cultures of the Middle East and Africa region Excellent presentation skills Secondary Job Category Other Enterprise Operations Eligibility Requirements None