Technical Team Leader

Company Name: Thomson Reuters MENA Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Listed By: Employer Career Level: Mid-level Description: Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization. Role Purpose The Technical Team Lead will establish and develop a team of trusted technical advisors and engineers. It will be required to create a highly competitive challenging atmosphere for the team to keep abreast with technological advancements. It will be expected to build strong relationships with senior IT professionals in the industry and with internal teams to suggest ways for improving the delivery of Thomson Reuters services to our clients and drive client satisfaction. Major Responsibilities / Accountabilities · Develop and lead a highly effective and motivated work force with clearly defined mission and aligned objectives supporting the goal of delivering industry leading technology support and project execution. · Partner with other internal stakeholders, who influence Thomson Reuters delivery to our clients in the region, to provide a top class service experience for our clients. · Collaborate with other external stakeholders. · Build a robust framework to monitor, plan and continuously improve the operational support across all countries in the region. · Ensure effective management of risks and issues throughout the countries with robust processes and tools. · Build key client relationships to ensure Thomson Reuters is the client's partner of choice and implement and drive change where necessary and enhance the services provided. · Lead and follow up on customer related feedback initiatives i.e. Voice of Customer, Priority Service etc. · Provide visibility on revenue through day to day operational management of Trust. · Technical and service performance delivery of coordinated and consistent technical account management to the client (contact management, high level relationships, escalation path). · Demonstrate in depth Thomson Reuters & IT product knowledge & use technical resources to produce immediate solutions to complex client problems as they arise. · Development, ownership and implementation of strategic technical account plans. · Lead the continuing implementation of significant re-engineering of the operations to provide an improvement in service quality across the board. · Encourage the development/implementation/maintenance of new regional processes to support the strategy across the region. · Take responsibility to gain a thorough understanding of new and evolving technologies, understanding how they affect our clients. · Drive communication and collaboration across the teams. Qualifications : Bachelor's Degree in Computer Technology or related field Application development and programming experience 2+ years' experience in a supervisory capacity 3+ years' experience in a consultative capacity Project Management (e.g. Prince, PMP) or service management certification (e.g. ITIL) is an advantage. Technical / Professional Skills & Competencies Experience of working within a complex matrix organisation. Develops strong, high level, contact network within the account including C and E level executives and department heads. Proven communication and presentation skills Proven project management skills in a dynamic business environment Direct past experience in either systems development and/or integration People Management skills Track of working and influencing decisions in a matrix organization Excellent problem solving and troubleshooting skills and analytical ability Proven customer service experience Fluent in English (verbal and written) Arabic a distinct advantage At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities. As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, $%&/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit thomsonreuters.com/careers. More information about Thomson Reuters can be found on thomsonreuters.com.