IT Technical Support Engineer

Employment Type: Full Time Monthly Salary: 8,000 - 11,999 AED Benefits: Bonus, Medical & Annual Flight Tickets etc Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Listed By: Employer Company Size: 51-200 Employees Career Level: Mid-level Description: A Qatar based finance company, is looking for its regional office at DIFC Dubai, the following personnel : Technical Support Engineers - 2 Nos. 1. Administration and Management of Servers and Operating Systems 2. Receive and record technical and/or application support calls from end users. 3. Network configuration / management, client setup, connectivity etc. 4. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. 5. Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame. 6. Provide initial assessment of urgency and business impact on all support calls. 7. Manage service requests, software installations, new computer setups, upgrades, etc. 8. Record incident resolutions in the Help Desk tool. 9. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. 10. Support the following technologies: Microsoft Office 2007 /2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, Win OS 7,desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. 11. Ability to work independently and in a team environment. 12. Network configuration / management, client setup, connectivity etc. 13. Back-up Management 14. Inventory Control and Assets Management 15. Handling vendors, AMCs, system support etc.