Security & Information Controller - UAE National

Company Name: Serco Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 2-5 Years Minimum Education Level: N/A Listed By: Employer Career Level: Mid-level Description: About Serco Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management. Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region. We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha. Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region. Security & Information Controller - UAE National Key purpose The purpose of this position is to monitor security in all areas of Dubai Tram Al Sufouh System and to provide prompt, up-to-date and clear information from the control room to the passengers at stations and on board trains. Structure and reporting relationship This position reports to the Chief Controller - Dubai Tram Based on the specific requirement of the role Key accountabilities Responsible for controlling the security in all areas of Dubai Tram Al Sufouh System such as office buildings, stations, depots, any auxiliary buildings and car parks; Maintain good communications with Customer Service Operators on the tram lines. Utilise CCTV to monitor security and related operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct Customer Services Operators appropriately; Direct Customer Services Operators to respond and deal with incidents and events on the system and communicate with other frontline staff of events on the system; Act as the central point of contact between the DTAS and the Dubai Police Force (and or other Security, Enforcement and Governmental Agencies) to counter fare evasion, crime, anti-social behaviour, assault and security threats on the system; Access the CCTV and telecommunications recording systems for investigation purposes; Perform shift and emergency duties when required; Alert and inform the Chief Controller of security incidents on the system; Provide prompt, up-to-date and clear information from the control centre to passengers at stations and on board trams; Assist Chief Controller by organising external communications; Monitor the passenger movements at stations (platforms) and on board trams and liaise with Customer Services Operators and Tram Drivers for passenger management; Monitor operation of station systems, such as escalators, elevators, TVMs, fire detection, etc. Liaise with Customer Services Operators and ensure all tram movements are co-ordinated during abnormal operation; Perform shift and emergency duties when required; Perform and carry out other duties as instructed / directed by the Chief Controller. Essential technical and professional skills , knowledge and qualifications Knowledge Ideally a degree holder or high diploma of post secondary education in a related discipline. Skills Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; Highly motivated with a flexible approach in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies; Good literacy and analytical skills required for the role; Ability to understand complex systems and possess good IT skills; Excellent written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; Strong organisational skills, detail oriented, and the ability to handle multiple priorities; Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; Hold a valid UAE driving license with a good driving skill and experience. Experience A minimum of 2 years, preferably 3 years, of security work related experience (in a law enforcement agency or security services provider) for railway organisations, public utilities companies, or government offices including foreign embassies; A minimum of 2 years of work experience in a railway operations environment delivering front line services is an advantage. Experience of following rules and instructions. Scope and Complexity Provides advice, guidance and interpretation; Performs analysis, identifies trends and produces recommendations; Ensures achievement of operational and day to day goals and plans for days ahead Decisions impacting own specific area, although made within an existing framework; adapts own knowledge/experience to the situation; Works independently applying specialist focus; may instruct or coach other Professionals/ team leaders as required. Additional/special features of the role Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements; Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above; To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties; Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels; Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental; Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties Safety Critical Competencies Monitor from the OCC and report incidents and events that could affect the safety of the system. Communicating with Controllers (Operations, Communications or Maintenance). Additional Information Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.