Customer Service Coordinator

1. Support the sales person: -get rates from carrier and overseas (supported by pricing desk) -make quotation to the customer in timely manner with support of sales person -follow up the inquires and support the sales person to get the business -keep quotations in file and maintain buy/sell rates -send instruction to operation team for arranging the shipment -make SOP with sales person for regular business -make necessary follow up of the shipments as per customer’s requirement -support & follow up operation & accounting team for the operation arrangement as well as invoicing parts if necessary -in case of any problem, report to the sales person/line manager with the back ground -make monthly reports if required -build up the good relationship with customers and overseas 2. take care for the quotation & arrange the shipments which is nominated from overseas office in timely manner 3. report sales person about the new customer which is connected through overseas nomination 4. Get understand & follow the companies compliant and rule 5. Make a KPI report on no of quotation and no of shipments which is obtained through the quotation 6. Must be in Freight Forwarding industry experience 7. Preferably Female