Social Media Facebook Sales / Marketing Expert Needed URGENTLY

Job Description & Responsibilities • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action • Set up and optimize company pages within each platform to increase the visibility of company’s social content • Contact new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal; • Manage a portfolio of customer with responsibility for growing revenue; • Moderate all user-generated content in line with the moderation policy for each community • Create editorial calendars and syndication schedules • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions • Moderator for the FaceBook, Instagram , Twitter, Live Chat Channel • Performing social media engagement activities (crafting, posting, and tracking posts across various social media platforms, e.g. Facebook, Twitter, Instagram ,) as directed in support of our social marketing initiatives • Responsible for supporting Customers in post-sale activities in order to enhance the customer experience • Assist in answering customer queries via phone call or ‘live chat’ function • Ensure all customer questions received via platform are allocated to resource and track that they have been answered • Responsible for developing and running metrics to ensure all customers are engaged on the platform. • Communicate and liaise with customers to hear what the market is asking for to help develop products and create new opportunities in particular for developing the market leading platforms. Requirements • Good knowledge of Photoshop and basic html editing • High school diploma required • +1-3 years’ experience working in digital marketing / sales, ideally a combination (preferential); • Familiarity with online products and social media; • Excellent communication skills: verbal, written, listening skills; • Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment; • Pro-active mindset with regards to identifying issues and opportunities as well as communication with clients; • Creative decision making skills and proven ability to work independently; • Strong attention to detail and follow-up skills; • Experienced in Ecommerce Startups /Call Center environment / Customer Support role; • Ability to multi-task and work under pressure