Transformation Manager 1

Company Name: Serco Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 5-10 Years Minimum Education Level: N/A Listed By: Employer Career Level: Manager Description: Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management. Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region. We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha. Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region. Key purpose Reporting to the General Manager, the purpose of the job is to research, identify, analyse and create efficiencies within the client service delivery lines and map a solution that focuses on transitioning nominated internal ADIA delivery lines into Serco FM operations, and managing the process that this entails Based on the specific requirement of the role Key accountabilities · To work with the General Manager and client to agree and deliver strategy to transition client service delivery lines into Serco FM operations. · An initiator of concepts and service design rather than an executor. · Accountable for delivery of the agreed strategy and implementing accordingly. · Oversight of all transformation services, working with the client and department managers to ensure that service delivery levels and performance are aligned with agreed strategy. · Responsible for analysing client service delivery lines and identifying efficiencies within the same. Analysis will consider resource, cost and existing delivery strategy currently adopted by the client. · Mapping a solution that details the method in which the client service delivery lines are transformed into the Serco FM operations. · Manage the transition of service delivery lines effectively from under customer service lines to Serco FM operations. · Accountable for the development of specific transformation services. · To work with the General Manager and associated Serco Management to deliver value for the client through improved management of contracts to help drive service excellence and customer advocacy. · Provide Specific support to bids and rebids for specific transformation services. · Develop and manage a network of client relationships to ensure requirements are anticipated and met. · To utilise sales and bid governance as a tool to win and execute business to operate within best practice procedures and meet corporate and legal requirements. · To ensure effective handover to, and on- going communication with transition leaders and / or department heads and as necessary throughout the lifetime of service · Support the General Manager in maximising effectiveness between the Operations and the Transformation Services · Identify potential risks regarding changes and develop solutions (processes, activities, events) which will develop elements of the organisational strategy and bring it into practice · Manage the organisational development and activities required to develop Business Processes · Conduct analysis, research and benchmarking to support transformation activities relevant to the contract · Manage change projects and provide change management support to operational and technical teams within the contract. · Design and deliver development activities and meetings to support the Heads of Department. · Implement any approved changes sensitively and with minimal disruption. · Create a system to evaluate the success of any adjustments made within the organization and present analysis of any findings. · Ensure the company always operates in a compliant manner. HSQE Responsibilities and Information Security Responsibilities · Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; · Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above; · To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions; · Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties; · Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels; · Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental; · Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties; Essential qualifications Holder of a degree in a relevant engineering or business discipline Essential technical, professional skills, knowledge and essential experiences Knowledge A proven track record in a Business Development (or similar) role within a Facilities Management environment Knowledge of CAFM platforms Skills Well versed in MS Office applications mainly Excel, Word, and Power Point. Strong organizational and analytical skills, detail oriented, and the ability to handle multiple priorities Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads Proven analytical capability and problem solving skills Negotiation skills Excellent communicator and motivator at multi levels Fluent in English (speaking, reading and writing) High level of customer service experience (face to face and other mediums) Ability to develop business case and tender proposals Able to work under stringent deadlines and work in a high pressure environment Able to foster good relations with the customer, colleagues and other departments and be a good team player Flexibility, excellent attention to detail and ability to identify key issues Experience Experience of managing complex tasks in an FM environment At least 5years’ experience in the FM business and ideally a member of BIFM or similar. At least 5 years’ experience in FM business at management level Experience in tendering on high value contracts Additional dimensions, KPIs or special features of the role Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.