Chief Analyst

Company Name: Roads and Transport Authority Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 5-10 Years Minimum Education Level: Bachelors Degree Listed By: Employer Career Level: Mid-level Description: Job Description Maintains and improves Admin business application and systems and ensures that service level agreements are well defined and understood. Supports and troubleshoots various Admin business applications and systems. Works directly with agencies and sectors business users to resolve issues within our defined SLA's. Monitors business applications and vendors performance regularly via performance dashboards. Assists with transition of business applications and systems from third party support to Admin internal support. Manages complex end-user service requests and incidents and improves service request and incident management practices. Constantly learns and improves technical knowledge and documentation for RTA business applications and systems. Creates Requests for Change (RFC) for all changes implemented by or requested by Application Support. Assists more junior staff members with technical knowledge and system expertise. Provides guidance for others on the team on all systems handled process. Works on-call as a major incident coordinator for critical business applications when necessary and during emergencies and critical incidents. Escalates issues/risks, and present periodic reports including studies for improving business applications performance. Encourages self-troubleshooting and guides end-users on training and educational material to improve awareness of RTA business applications. Conducts end-user satisfaction surveys and provides reports to management. Examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Performing research activities to gather information on latest developments in technology for business improvements. Developing business cases for various business needs of RTA. Performs other responsibilities associated with this position when appropriate. Skills Bachelor Degree in Business Administration/ MIS from a recognized university. 6 years of experience، out of which, minimum of 3 years of experience in systems/applications implementation, maintenance and support. Knowledge and understanding of technology available to determine and develop solutions. Knowledge of systems management software, remote control, Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Knowledge of computer servers, Knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals. Experience working as a liaison between Business Units and IT. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Computer-literate performer with extensive software proficiency covering wide variety of applications. Exceptional listener and communicator who effectively conveys information verbally and in writing. Resourceful team player who excels at building trusting relationships with customers and colleagues. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks. Excellent Business writing skills. Problem identification and problem resolution skills. Quantitative and statistical skills to review analyse and present data in a format usable by non-quantitative executives and decision makers. Job Details Job Location: Dubai, UAE Job Role: Administration Number of Vacancies: 1 Agency: Corporate Administrative Support Services Department: Administration Services Section: Librarian Services Preferred Candidate Career Level: Mid Career/ Specialist Years of Experience: Min: 6 Nationality: United Arab Emirates Degree: Bachelor's degree