Desktop Support Engineer

Employment Type: Full Time Monthly Salary: Unspecified Job Role: Desktop Support Engineer Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Listed By: Employer Company Size: 11-50 Employees Career Level: Mid-level Description: As an IT Support Engineer, you would be highly experienced in supporting and maintaining desktop and server computing environments. We are a European owned outsourced IT Support and services company looking for an engineer that can shine and support his/her own allocated clients. Be prepared to travel around Dubai/UAE and meet a lot of different people and technical environments. You will be installing, diagnosing, repairing, maintaining, upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. This would also include creating desktop images, GPO’s, design documentation, operational procedures and the training of clients. You should have good knowledge in Networking, Internet Protocols and Wi-Fi along with experience in supporting and managing mobile devices and related operating systems. Key Activities 1. Experience working with Windows 7, Windows 10, Security Policies, Windows Based Desktops 2. Creating Desktop Images, GPO's, Design Documentation, Operational Procedures, Training clients, Microsoft Office 365 experience (administrating and projects/setup and configuration and migration). SharePoint experience a bonus. 3. Hands-on working experience in MAC OS, iOS, MS Office 2013/2016, MS Internet Explorer, Antivirus Utilities, Office 365 and performance management utilities. 4. Network troubleshooting and good knowledge in Networking, Internet Protocols and Wi-Fi. 5. Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with account managers. 6. Management and administration of a domain based LAN. 7. Documentation of network infrastructure, procedures and policies and other networking related work 8. Troubleshooting system and network problems, diagnosing and solving hardware/software faults with in service levels, ticket logging system will be used. 9. Contribute to IT projects in the preparation and implementation phase of end user device related services and systems, such as technical specification analysis, evaluation, development, integration and testing, maintenance, release and documentation. 10. Administering LANs, WANs internet/intranet and voice networks. Troubleshooting network connectivity in a LAN/WAN environment. 11. Installations of Operating Systems and Software Applications 12. Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures 13. Responsible for day-to-day support, Windows administration, Active Directory administration, maintenance an upgrade of Windows operating systems. 14. Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment 15. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible 16. Proven working experience of supporting and managing mobile devices and related operating systems along with mobile application packaging and deployment 17. Works with vendor support contacts to resolve technical issues within the desktop environment Qualifications: MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS Relevant Microsoft Certifications (MCSA, MCSE, MCP, CCNA, CompTIA or equivalent etc) Experience Experience of at least 3 years working as IT support. Experience in working with Service Desk tools Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment