IT Application Administrator

Employment Type: Full Time Monthly Salary: Unspecified Benefits: As per UAE Law Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Listed By: Employer Company Size: 501-1000 Employees Career Level: Mid-level Description: Job Purpose: The jobholder will be responsible for Administration & Troubleshooting Applications in coordination with other teams / vendors. The scope of role will cover the Fleet Management System , Mobile Device Management Solution , IT Help Desk Management Solution , Time & Attendance Solution ,FAX Server, Security Solutions such as AV / DLP, Monitoring Solutions, In-house hosted applications and Other third party applications. Responsibilities: • Interacts with users and evaluates vendor products • Perform application implementation and production system administration (Self or in coordination with product deployment team) • Sets up administrator and service accounts. • Maintains system documentation. • Provides advice and training to end-users • Maintains current knowledge of relevant technologies as assigned • Troubleshoot, and resolve any reported problems • Monitor, update, and maintain existing legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment • Maintain SLA, System Availability, Capacity management, and Performance KPI • Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment • Work closely with application development teams and vendors to tune and troubleshoot applications • Evaluating and providing information for all relevant patches and upgrades and assisting IT Management for decision making along with implications of approving any task • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments in accordance with relevant policies, procedures, practices and expectations • Provides second level of technical support for all corporate systems and software components • To perform functional, operational, security and failover tests for all in scope to ensure confidentiality, integrity and availability of Windows services (All environments i.e. Production, Quality, Development and Sandbox) • Provide support for all new hardware / software installations and configurations as per request of Management • Provide Level 3 support for the application. Must be able to support 24 x 7. Also enable production support team to tackle Level 2 support and issues • Leads and participates in efforts to develop and implement processes for application and system monitoring • Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases • Tests, debugs, implements, and documents programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user • Fully responsible for problem management activities such as issue resolution and root cause analysis. • Daily monitoring and maintenance activities • Assist in the day-to-day operations of Operations department • To follow best practices while carrying out day-to-day activities • Opening tickets for and / or on behalf of end users • Updating all Tickets in the Help Desk system along with proper documentation on resolution • Ensure all tickets are responded and resolved in a timely manner • In case of any SLA breach or issues while processing a request, escalation to relevant Help Desk Analyst for assistance should be done in a timely manner to educate and seek guidance from Management • Managing commissioning and decommissioning of servers and services • Conduct system performance measurements and tuning • Prepare capacity-planning reviews • Monitor online performance of all servers and take appropriate action to address performance issues. Experience & Qualifications: • Minimum 3-5 years experience • Bachelors Degree (preferably in IT) • Strong .Net & SharePoint knowledge • SQL Server • Windows Servers • Prior experience in administration & troubleshooting applications in coordination with other teams/ vendors for Fleet management, IT helpdesk management, Time & Attendance, FAX Server, Security solutions like AV/ DLP, In-house hosted applications and other third party applications.