Administrator, Events IHG® Dubai Festival City

Company Name: Intercontinental Hotels Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 2-5 Years Minimum Education Level: N/A Listed By: Employer Career Level: Mid-level Description: Do you see yourself as an Administrator? What's your passion? Whether you're into tennis, diving or karaoke, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of three hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza and the lavish long-stay InterContinental Residence Suites. In addition to over 1000 bedrooms, the three properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment we're looking for an Administrator to join our energetic, enthusiastic and passionate team at InterContinental Hotels Dubai Festival City . Under the general direction of the Director of Banquets and within the limits of established InterContinental Hotels & Resorts, and hotel's policies and procedures, ensure that routine maintenance is performed in order for the Hotels equipment to be operated with maximum efficiency to achieve customer and guest satisfaction. Promotes the desired work culture around the Winning Ways values of Do the right thing, Show we care, Aim Higher, Celebrate Difference and Work better together of the InterContinental Hotels Group and the brand ethos. The key responsibilities are: Supporting the department on maximizing the financial profit by helping to achieve 100 % guest satisfaction. Maintaining efficiency and good organization in all the transactions within events operation. Effectively supervising contracted employees and ensure that the contractors are being directed accordingly. Ensuring that permanent employees / colleagues are taking care of guests & always available on the floor. Making certain that wastages & breakages are being monitored. Ensuring that the equipment, stores (prevent from spoilage) and the property are being checked on a regular basis. Preparing all administration documents required by the Banqueting service team. Attending to telephone and email enquiries in a timely manner. Maintaining a correspondence database. Liaising with the sales team all site inspections as required. Understanding the hotel facilities and services. Assisting walk-in guests and collect details fo their events if required. Preparing Internal Banquet Event Orders. Attending sales meetings and service briefings. Stock controlling of collateral. Maintaining stock of stationaries and office supplies. Working with manager to achieve departmental profit targets. Coordinating with the operational team and ensuring attendance for internal trainings and scheduled medicals are followed at all times. Co-operating with Finance department in terms of submission needs and employees payroll. Processing and follow up LPOs as requested by the service team. Qualifications : Ideally, you'll have some or all of the following qualifications and experience we're looking for: Required Skills: Customer Service oriented Charismatic leader who can inspire, motivate and discipline a team Excellent communication skills across all mediums - presentation, telephone, correspondence, face to face etc. Excellent command and comperehension of the English language 2 nd language spoken would be an advantage Ambitious and eager to learn, grow and further develop own career Strong in decision making and problem solving Positive attitude, self motivated, organized and demonstrate good team work Computer literacy (Microsoft applications) MS-Office, Delphi Pro-active approach, and the ability to meet deadlines Qualification: Previous banquet serving and admin experience in a high volume environment preferred 1 year minimum Diploma / Degree in Hotel management or equivalent Minimum of 2 years working experience in the international 5* luxury hotel or hospitality in F&B Events Operations environment In return we'll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®. To find out more about us or any other jobs with IHG® please look at www.ihg.com/careers .