CBORD Specialist

Company Name: Cleveland Clinic Abu Dhabi Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Listed By: Employer Career Level: Mid-level Description: Job Description JOB SUMMARY This position is responsible for the smooth operation of the CBORD Diet Office Management System (DOMS) including caregiver operation of the system; caregiver training related to DOMS, general use of a personal computer as it pertains to DOMS and use of all other CBORD related systems. In addition, this position is responsible for monitoring system operation, maintaining the DOMS database, initial trouble shooting of software and computer hardware problems and applications. PRIMARY DUTIES AND RESPONSIBILITIES  Responsible for the total operation of the system with the exception of the interface programming and hardware configuration.  Serves as the primary system operator and contact person with CBORD for system operations.  Serves as the primary department contact for the DOMS, and its interfaces, with the Information Technology (IT) Department.  Responsible for coordinating system downtime with the IT Department and CBORD for system maintenance, software upgrades or hospital network downtimes.  Is required to be on call to coordinate “after work hour problems.”  Responsible for system maintenance including the Food Dictionary, Meal Food Lists, and system parameters. Coordinates the DOMS aspects of menu changes.  Coordinates downtimes with IT staff, department staff and CBORD as needed.  Responsible for researching interface issues limited to end user DOMS system and turning findings over to IT for issue resolution.  Participates in and relays business/application functionality expertise during application design sessions.  Responsible for department-level testing limited to end user daily operations at the department level on the test server in the event of a CBORD system upgrade or change.  Responsible for the initial troubleshooting of problems related to the DOMS and computer hardware. Contacts CBORD and/or hospital IT staff as needed.  Responsible for creating training documents, training department staff, both professional and food service, in the operation of DOMS.  Responsible for system quality control as it pertains to system operation and patient satisfaction survey  Responsible for maintaining system security for all levels of DOMS users.  Provides solution by analyzing requirements, designing, developing, and implementing solutions which cross subsystems, groups or divisions and contributes to the application configuration design.  Provides statistical analysis and all reports of CBORD system data to management as required.  Performs other duties as assigned Skills EXPERIENCE REQUIREMENTS  Minimum of two (2) years' experience in Dietary System or in a similar role is required.  Previous experience in the hospitality industry with experience in room service operations, personnel management or guest relations is preferred.  Knowledge in operating a personal computer, tablets, laser printer and familiarity with how to function within a networked computer environment.  Experience in maintaining relationships with internal and external customers is a must.  Must have advanced knowledge of CBORD programs (Eventmaster, NetCatering, DOMS), Microsoft office and computer hardware.  Knowledge in clinical interfaces.  Able to effectively teach others how to operate the system including diet office staff, Diet Technicians staff, food service supervisors and food service managers.  Knowledge of basic trouble shooting skills with regards to system, network and hardware problems.  Healthcare experience preferred EDUCATION REQUIREMENTS Bachelor Degree in Information Systems / Technology or equivalent is required Master Degree in Information Systems / Technology or equivalent is preferred ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient's First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion . All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position. Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints. DISCLAIMER The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position. Final determination of a candidate's qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership. Job Details Job Location: UAE Job Role: Support Services Number of Vacancies: 1 Job Department: Hospitality / Patient Support Services / Contact Center Preferred Candidate Career Level: Mid Career