Senior Application Analyst

Company Name: Cleveland Clinic Abu Dhabi Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Listed By: Employer Career Level: Senior Description: Job Description JOB SUMMARY The Senior Application Analyst provides technical and, domain expertise in support of the Clinical Applications implementation and maintenance activities related to specific application areas. The Senior Application Analyst independently addresses issues and designs decisions of moderate complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to clinical and non-clinical applications across the organization. This includes leading the analysis, resolution of issue, communication of resolution to affected users. The Senior Application Analyst also contributes to testing activities and training activities including creation of educational documentation and support to end users. PRIMARY DUTIES AND RESPONSIBILITIES Contributes domain expertise to the analysis, build and configuration of the Clinical Applications. Operational Activities Supervises and assists in the preparation and facilitation of Clinical Application validation sessions Assists in gathering of requirements from business and clinical stakeholders Contributes expertise to the documentation of workflows for the Clinical Applications Finalizes documentation of Reporting Queries as gathered from clinical and business stakeholders Application Analysis, Configuration and Test Contributes expertise to the process and functional design activities of multiple Clinical Applications Contributes expertise in application build, test and deploy activities Contributes expertise to data conversion activities Assists in test planning and execution Continually identifies areas of opportunity for improvement in system and application monitoring Collaborate with the Infrastructure teams in developing appropriate backup and recovery procedures for all applications and conduct periodic recovery tests Training Leverages Clinical Application best practices and provides input to and customizes best practice policies, procedures and training for the effective use of Clinical applications Leads components in the development of end-user training materials and participates in training efforts/activities Go-Live Activities Leads the implementation of the software design changes(s) of enhancement specifications Using Quality Improvement Principles, leads the effort to identify and document requirements for system changes, workflow changes, and other system design decisions that support clinical operations while maintaining team standards and allowing for sustainable maintenance Provides functional expertise to optimize the design, development and maintenance of Clinical Applications Reviews system configuration and design options making appropriate recommendation for system maintenance requests Provides support to new end-users during their “Go-Live” phase, including direct provider support during patient encounters Acts as a liaison and/or facilitates communication between the end-users and vendor as appropriate Attend various Informatics committees as required Lead Troubleshooting, support and maintenance of applications Skills EXPERIENCE REQUIREMENTS Current Certification in one or more Clinical Applications Extensive Clinical Applications Domain Expertise Minimum of 3- 5 years of experience in EMR implementation, previous SME experience preferred Proficiency in various programming an clinical application reporting tools Proficient knowledge of healthcare industry required; familiarity with clinical and administrative hospital functions and departments preferred and healthcare information technology. Highly self-motivated, directed and change oriented Ability to perform independently and manage workflow appropriately Ability to analyze highly complex systems and workflows Ability to conceptualize, plan, organize, coordinate and manage the work of a major program or function within the department Ability to function in a dynamic environment subject to impromptu changes in schedules and priorities Ability to work on multiple projects concurrently Ability to lead and direct Clinical Application upgrades Knowledge of disaster recovery and backup procedures Demonstrated ability to establish and build strong working relationships Strong communication skills-written and oral and the ability to present in large groups Ability to demonstrate project management, customer service and support skills, and ability to escalate and contribute to resolving issues accordingly Proficient with MS Outlook, MS Excel, MS Work, MS Visio and MS Power-Point EDUCATION REQUIREMENTS Bachelor's degree in Computer Science, Business Management, Nursing or Pharmacy, Laboratory, or equivalent experience is required Experience typically supported by a license in a medially related field such as Nursing, Pharmacy, Laboratory or Medical Technology Certification in multiple Clinical Applications ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient's First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion . All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position. Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints. DISCLAIMER The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position. Final determination of a candidate's qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership. Job Details Job Location: UAE Job Role: Information Technology Number of Vacancies: 1 Job Department: IT / Medical Informatics / Clinical Engineering Preferred Candidate Career Level: Mid Career