Technical Support Engineer

Company Name: First BIT Technologies Employment Type: Full Time Monthly Salary: 4,000 - 5,999 AED Benefits: Healf insurance, salary is negotiating and can be increased, corporate mobile phone, compensation of Minimum Work Experience: 1-2 Years Minimum Education Level: Bachelors Degree Listed By: Employer Company Size: 1001-5000 Employees Career Level: Mid-level Listed by: Description: A global IT services provider based in Dubai are looking to bring on board a technical support consultant who has strong knowledge and the desire to work in a large fast growing company. Responsibilities: *Installation, configuration and support for software and hardware, assemblies and connections at customers and partners site *Provide consultations for IT software and hardware, assemblies and connections at customer and partner site *Provide second and third level technical support (e-mail, phone calls, on-site support) *Troubleshoot incidents and provide problem analysis and software testing *Cooperate with the development team on daily basis *Deliver technical trainings and presentations to partners, customers and internal departments *Build and sustain a relationship as the primary technical contact for partners *Deliver the highest level of satisfaction with the services offered by the company *Deliver implementations, upgrades and configurations of products Experience & Skills requires: *Degree in Computer Science or a related field *At least 1 years of experience in IT services *Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions *Working experience with operating systems and networks (Windows, Linux, UNIX, TCP/IP) *Proactive understanding of partner/customer's needs and delivery of satisfactory services/solutions *Fluent English spoken and written language *Driving license - as a plus *Philippines are preferable