Front Desk Supervisor

Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 0-1 Years Minimum Education Level: High-School / Secondary Listed By: Recruiter Company Size: 201-500 Employees Career Level: Mid-level Description: Greet, assist and support all guest during the check in and check out process. Ensure that the Guest Amenities are delivered to VIP and IC Ambassadors. Handling of all guest requests and guest complaints as per the hotels policy. Ensure that all Room Assignments are done correctly and on time. Coordinate with Guest Relations VIP Arrival and ensure that rooms are ready with all amenities and that all luggages are properly stored and secured. Responsible for carrying out verifications of departures, making necessary arrangements for late checkouts and extensions when necessary always referring to guest correspondence. Ensure that problems concerning room bills are handled promptly and accurately. Support the Assistant Front Office Manager in planning of Duty Roster and Vacation. Reporting of all daily incidents to the Front Office Management. Check of appearance of Front Office Staff and correct Attendance sheet handling. Check that instruction given by the Senior Management and Front Office Management are carried out smoothly and within the given deadlines.