Bell Attendant

Company Name: Accor Hospitality Group Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 1-2 Years Minimum Education Level: N/A Listed By: Employer Career Level: Mid-level Description: Hotel or EntityPullman Dubai Jumeirah Lakes Towers - Hotel and ResidenceManaged hotel City DUBAI State Northern UAE Country United Arab Emirates The Pullman Jumeirah Lake Towers is a new opening five star luxury hotel with 278 contemporary guest rooms and 76 spacious serviced apartments in a 35 floor high rise tower with breathtaking views. The Pullman offers a large variety of state of the art meeting facilities with eleven Meeting rooms and one Board room , as well as two restaurants, one pool snack bar and one coffee lounge. This brand new addition to the Pullman network in the Middle East is ideally situated next to the DAMAC Properties Metro Station (formerly Dubai Marina Metro Station). Discover the hotel Contract Job Level Job Job Fixed-term contract: No Status Full Time Anticipated Start Date 31-05-2017 Skills Level of Education Associate Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English (Primary tongue) Essential and optional requirements Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following: * Working Area The Bell Attendant will stand in the following areas when no job task has to be done: in front of the hotel door, outside (to assist Valet Parker / Doorman) In the lobby (To welcome the guests and give them quick assistance when required) * Front Door Operations To participate actively in welcoming warmly and greeting the guest as soon as he arrives at the hotel. To assist Car Valet in opening the car doors. When the Car Valet is busy or absent, to pick up quickly the luggage from the car's boot and to send them to the Bell Desk Area. To help the Security in clearing the traffic in the front of the hotel during busy hours. To assist in opening the hotel doors for the guests. To call taxi for guest and record their registration number carefully. To pro-actively offer umbrellas to the hotel guests, when needed. * Luggage Operations To send the guest luggage from the hotel entrance to their room when they 'check in' in the shortest time possible. If the luggage is on “stand by”, to tag it, and give a copy to the guest. To pick up the luggage from the guest room when it is requested and to send it to the lobby in the shortest time possible. To put a tag each piece of luggage, and to give a copy to the guest. To coordinate with the Front Desk the room numbers and tag numbers to ensure that the correct numbers are collected. To send the luggage to the store room when it is required and to keep full records. To keep the luggage room clean and organized. * Other Tasks To clean the trolleys used by the Bell Desk. To deliver the newspapers to the guest rooms. The Bell Attendant will bring the messages to the guest rooms. * Guest Services: The Bell Attendant will assist the guest with information and direction. Privacy: The Bell Attendant will be attentive to respect the privacy/confidentiality of all the guests. * Knowledge & Information: The Bell Attendant will attend the Briefing made by the Bell Captain at the beginning of the shift. The Bell Attendant will read the Bell Desk Logbook and be aware of its content. Once a month, the Bell Attendant will participate at the Bell Desk Committee and will bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed. The Bell Attendant must be aware of the hotel activity, outlets & promotions. Builds the loyalty of the guest by being available and providing assistance whenever needed. Follows the reporting requirement of the Bell Desk as outlined by the Front Office Manager. * Security Issues: The Bell Attendant has to know his duties & responsibility in the eventuality of fire. The Bell Attendant is responsible to follow all standard and procedures established at the Pullman Dubai Jumeirah Lakes Towers. To be responsible for adhering to Pullman Dubai Jumeirah Lakes Towersstaff rules and regulations. Excel Power Point Word HACCP Micros Opéra Key tasks Pullman and its people The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy: Body & Soul, the service attitudes model developed by Pullman Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions A Pullman “school” of leadership, focusing on creativity.